SOMAR TRAVEL is a registered trade name and brand of the company GREENSPIRE d.o.o.

Agency manager: Manuela Žuhović

All legal transactions, invoicing, and service contracting for the brand SOMAR TRAVEL are managed and processed by the parent company Greenspire d.o.o. za evente, ugostiteljstvo i usluge, turistička agencija.

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Greenspire d.o.o. za evente, ugostiteljstvo i usluge, turistička agencija

Address: Zajerci 64a, 52402, Cerovlje, Croatia*​

​VAT: HR62506877435

MBS: 130168922, Registered at the Commercial Court in Pazin

Share Capital: €2,500.00 (Fully paid-in)

Management Board Member (Director): Manuela Žuhović

IBAN: HR7624020061101315902

ERSTE & STEIERMÄRKISCHE BANK d.d., Jadranski trg 3a, 51000 Rijeka, RH - SWIFT/BIC: ESBCHR22

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Pursuant to Croatian consumer protection regulations, we inform our clients that they may submit written complaints regarding our services in one of the following ways:

• By email: to book@somartravel.com

• By post: to Somar Travel (Greenspire d.o.o.), Zajerci 64a, 52402 Cerovlje, Croatia

To help us resolve the issue efficiently, please include your full name, contact information, and order/booking reference information. We will acknowledge receipt of your complaint immediately and deliver a formal written response within 14 days from the date of receipt.

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In the event of a dispute, consumers may submit a complaint to the competent Alternative Dispute Resolution (ADR) body. Pursuant to EU Regulation No. 524/2013 on online dispute resolution, online bookings can be disputed via the European Commission's Online Dispute Resolution platform available at: https://ec.europa.eu/consumers/odr/.

If a dispute cannot be resolved amicably or through out-of-court dispute resolution procedures, the parties agree that the competent court in Pazin, Croatia, shall have exclusive jurisdiction over the matter.

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* Note: The registered address is a legal seat only and does not serve as a physical customer office.

   Greenspire d.o.o., including all its underlying operations, is an online-managed business.